Frequently asked questions.
Answers to the questions families ask most, from programs and on-demand care to enrollment, fees, and daily life. If you don't see yours, reach out any time.
Getting started
What ages do you care for?
We care for children from 18 months to 6 years, across three age groups: Discovery Zone for toddlers (18 months to 2.5 years), Explorers Club for preschoolers (2.5 to 4 years), and Trailblazers for kindergarten-aged children (4 to 6 years).
Where are you located?
We are at 976 Stone Church Road East in Hamilton, Ontario.
When are you opening?
We are opening in Summer 2026, and our waitlist is open now. We will share our exact opening date as soon as it is confirmed. Joining the waitlist is the best way to be first to know and to hold your child's place.
What types of care do you offer?
Three options: full-time care, part-time care, and on-demand care. Full-time and part-time follow a consistent weekly schedule, and on-demand gives you flexible care when you need it, including evenings and weekends.
What are your hours?
We offer care across daytime, evening, and weekend hours, so families can find times that fit real life. Our regular hours are Monday to Friday from 7:00 am to 9:00 pm, Saturday from 9:00 am to 10:00 pm, and Sunday from 11:00 am to 5:00 pm. We are closed on statutory holidays. Please contact us to confirm current availability.
How do I join the waitlist?
You can join right here on our website. Choose the form that matches the care you are looking for: full-time and part-time on our General Care page, or on-demand on our On-Demand Care page. Families are welcome to join the waitlist at any time.
Programs and age groups
What are the three age groups?
Discovery Zone is our toddler program for children 18 months to 2.5 years. Explorers Club is our preschool program for children 2.5 to 4 years. Trailblazers is our kindergarten-aged program for children 4 to 6 years.
What are your educator-to-child ratios?
Discovery Zone (toddlers): one educator for every five children. Explorers Club (preschool): one educator for every eight children. Trailblazers (kindergarten): one educator for every thirteen children. Where children are grouped across ages, we follow the Ministry's mixed-age ratio guidelines.
What is your approach to learning?
Our program is inspired by the Reggio Emilia approach and guided by Ontario's How Does Learning Happen? framework. We believe children learn through relationships, play, exploration, and inquiry. Learning is woven naturally through the day, whether children are exploring outdoors, creating with open-ended materials, sharing stories, or following their own interests.
What makes GMAB special?
Families choose us for a warm, welcoming community where every child is known and valued, flexible care that fits the realities of family life, nature-based and outdoor learning, small groups with strong educator relationships, and a program that responds to each child's interests and needs. We work to create a place where children feel a strong sense of belonging and families feel supported, connected, and respected.
On-demand care
What is on-demand care?
On-demand care is flexible childcare you can book when you need it, rather than on a fixed weekly schedule. It is one of the things that makes GMAB unique. Families use it for appointments, work, errands, a date night, or simply a break. Spaces are offered based on availability, and we recommend booking ahead when you can.
When is on-demand care available?
On-demand care is available during our regular operating hours, including evenings and weekends. Spaces are based on availability, so advance booking is recommended. Please contact us for current availability and booking options.
How far in advance do I need to book?
We recommend booking ahead whenever possible, but we know unexpected situations come up. You are welcome to book in advance or request care on short notice, and same-day booking may be available depending on space and staffing. We always do our best to accommodate your family's needs.
Is there a minimum booking?
Yes. On-demand care has a two-hour minimum. We have found that a two-hour visit gives children enough time to settle in, play, and enjoy a positive experience. You are welcome to book longer based on your needs and available space.
How much does on-demand care cost?
On-demand care is $18 to $20 per hour, with a two-hour minimum, and all bookings are prepaid. We also offer package options in some cases. Please contact us for current rates and to book.
Is on-demand care just babysitting?
No. Children in on-demand care take part in the same high-quality early learning program as our full-time and part-time children. Depending on the time of day, that can include indoor and outdoor play, creative and sensory experiences, stories, music and movement, meals and snacks, and child-led learning alongside other children. It is a safe, nurturing environment where children play, learn, explore, and build relationships, not simply supervision.
Who is on-demand care best for?
It is designed for families who need flexibility, whether occasionally or regularly. Families use it for medical and personal appointments, work commitments or schedule changes, interviews or training, errands, self-care, family events, date nights, unexpected childcare needs, and times when a regular schedule is not required.
Full-time and part-time care
What is included in the monthly fee?
The monthly fee includes your child's place in our early learning program, plus nutritious meals and snacks where applicable, all classroom and learning materials, art, sensory and creative experiences, indoor and outdoor play, music, movement, stories and inquiry-based activities, daily care and supervision by qualified educators, and regular communication with families about your child's experience and development.
What does a typical full-time day look like?
Learning is woven naturally through the day. Children explore outdoors, create with open-ended materials, share stories with friends, and follow their own interests, all supported by caring educators. Routines adapt to the needs of individual children and to the weather.
Is there a minimum commitment?
We do not require a minimum enrollment period. If you choose to withdraw your child, we ask for four weeks written notice. Your enrollment deposit may be applied according to the terms of your enrollment agreement.
How does part-time care work?
Part-time care follows a consistent weekly schedule. Families choose specific days of attendance, based on availability. For families whose schedules change from week to week, our on-demand care offers added flexibility and can be booked as needed, subject to space.
What is the minimum and maximum number of days for part-time?
Children can be enrolled for as few as two days per week or as many as five, depending on availability and program needs. Full-time care is five days a week. Families who need only occasional care may prefer our on-demand option.
How is part-time priced?
Part-time fees are based on the number of days your child is scheduled each week. Fees are billed monthly and reflect your child's reserved schedule rather than actual attendance, which keeps their place held on their scheduled days. Please contact us for current part-time options and fees.
Can I switch between part-time and full-time?
Yes. Families may request a change from part-time to full-time or the reverse, and we will do our best to accommodate based on space and staffing. We encourage as much notice as possible so we can support a smooth transition for your child.
Enrollment and registration
How do I enroll my child?
To confirm enrollment, families complete the registration process, submit the required documents, and pay a registration fee and an enrollment deposit. Once a space is offered, families have a seven-day window to return the registration package, fee, and deposit. If these are not received within that time, the space is offered to the next family on the waitlist.
What documents do I need to provide?
To complete enrollment, we may ask for an immunization record (or exemption documentation if applicable), a birth certificate or proof of age, health card information, government-issued photo ID for the parent or guardian, emergency contact information, custody or court documents if applicable, any relevant medical, allergy, or medication information, and a completed enrollment and consent form. We may request additional documentation depending on your family's circumstances, and our team will guide you through the process.
How does the waitlist work?
Families can join the waitlist at any time. While the date you join matters, spaces are not always offered strictly first-come, first-served. When a space opens, we may consider the child's age and the space available, program capacity and licensing requirements, group balance, siblings of currently enrolled children, your requested start date and schedule, and our ability to meet your child's needs. Our goal is to offer spaces fairly while keeping a high-quality environment for all children.
What happens after I confirm enrollment?
Once your child's enrollment is confirmed, you receive a welcome package to help your family prepare. It may include a welcome letter and program information, the Parent Handbook, enrollment and emergency contact forms, medical, allergy, and medication forms if applicable, authorized pickup information, fee and payment details, the daily routine and program expectations, a what-to-bring checklist, transition visit information if applicable, and our key policies and contact information.
Can my child visit before starting?
Yes. Once a space is accepted and enrollment is confirmed, we may offer transition visits to help your child get familiar with the environment, build relationships with educators, and settle in at a pace that suits them. Some children need only one visit, others benefit from a few. Up to three transition visits are included with enrollment, and additional visits can be arranged at our current on-demand rate.
Will there be a chance to see the space before opening?
Our space is still being prepared, so in-person visits aren't available yet. A virtual tour is coming soon on our website, and joining the waitlist is the best way to stay informed. We'll keep you posted as we get closer to opening.
Fees and payment
What do I pay to secure a spot?
To secure a space, families pay a registration fee and an enrollment deposit. The registration fee covers administrative and enrollment costs and is non-refundable. The enrollment deposit secures your child's space and is applied to your final weeks of care, provided the required notice of withdrawal is given. Please contact us for current fees.
Are payments prepaid?
Yes. All care is prepaid. Full-time and part-time care is billed monthly, and on-demand bookings are prepaid at the time of booking.
What is your refund and cancellation policy?
We understand family circumstances change. If you withdraw before your child's start date, please let us know as soon as possible. The registration fee is non-refundable, as it covers administrative and enrollment costs. The enrollment deposit may be refundable within a set period after you accept a space; after that, it becomes non-refundable, as the space has been held for your child. Please refer to your enrollment agreement for complete details.
What is your late pickup policy?
We know delays happen, and we ask families to let us know as soon as possible if they expect to be late. There is a five-minute grace period after your scheduled pickup time. After that, a late fee of $1.00 per minute applies, with a minimum fee of $10, to help cover additional staffing costs. Repeated late pickups may require a meeting to review the schedule. We recognize emergencies happen and will work with families wherever possible.
A typical day
What does a day look like?
Our days blend arrival and welcome, choice-based and small-group play, indoor and outdoor exploration, meals and snacks, stories, music and movement, rest or quiet time, and child-led learning, with departure and family connection at the end. Routines adapt to the needs of individual children and to the weather.
What about meals?
We provide nutritious meals and snacks that support children's growth and well-being, planned in line with Canada's Food Guide. Meals are prepared on site and served family-style, which encourages independence, social interaction, and positive eating habits. Menus rotate regularly and are shared with families in advance.
How do you handle food allergies?
Children's health and safety is our highest priority. We follow established allergy management and food safety procedures to reduce the risk of exposure to allergens. Families provide up-to-date allergy, medical, and dietary information at enrollment, individual plans are developed for children with identified allergies or medical needs, and all staff are trained in emergency procedures, including the use of prescribed medication such as epinephrine auto-injectors. Allergy information is shared with staff while respecting each child's and family's privacy.
Does my child have to nap?
No child is ever forced to sleep. Sleep and rest needs vary by age and by child. Toddlers have a daily rest period and are encouraged to sleep according to their own routine. Preschoolers have a quiet rest period, and children who do not sleep are offered calm activities such as books, puzzles, or drawing. We work with families to understand each child's rest routine and to keep a restful environment for everyone.
Health and safety
What is your sick child policy?
To keep everyone healthy, children who are ill should stay home until they are well enough to take part comfortably and do not risk spreading illness. A child may be kept home or sent home for symptoms such as fever, vomiting, diarrhea, an unexplained rash, a persistent cough or difficulty breathing, conjunctivitis with discharge, or other signs of contagious illness. If a child becomes ill during the day, we will contact families to arrange pickup. Children may return once they are symptom-free, able to take part fully, and meet any public health or medical guidance. Full details are in the Parent Handbook.
How is medication handled?
We administer medication when it is needed for a child's health and when all required documentation is complete. Prescription medication must be in its original container, labelled with the child's name, the medication, dosage instructions, and prescribing information, and families must complete and sign a medication authorization form first. Medication is given only by authorized staff and documented according to our policies and licensing requirements. Emergency medication, such as epinephrine auto-injectors and asthma inhalers, is kept readily accessible and given according to each child's individual medical plan.
What is your sun safety and water policy?
Children play outdoors every day, weather permitting. We ask families to apply sunscreen before drop-off, and with written authorization our staff can reapply during the day. You may provide your child's preferred sunscreen, clearly labelled with their name. We also support sun safety through shade, appropriate clothing, and thoughtful outdoor scheduling. Fresh drinking water is always available indoors and outdoors, and educators make sure children stay hydrated, especially during active play and warm weather. Families are welcome to send a labelled reusable water bottle.
Do children go outside every day?
Yes, weather permitting. We ask that children come dressed for outdoor play in all seasons, with appropriate clothing, footwear, sunscreen, and weather gear.
What is your approach to behaviour?
We see behaviour as a form of communication, and we work to understand the child behind it, their needs, feelings, and stage of development, while helping them learn positive ways to express themselves. Our approach is respectful and relationship-based, focused on teaching, guidance, and problem-solving rather than punishment. We help children build self-regulation, empathy, and communication, using strategies such as redirection, modelling, offering choices, and helping children name and express their emotions. We do not use corporal punishment, harsh discipline, humiliation, or any practice prohibited under the Child Care and Early Years Act.
Settling in and staying connected
How will I know about my child's day?
Families receive daily communication about their child's day, including meals and snacks, rest, toileting, and significant moments. Educators also share highlights at drop-off and pickup. Beyond the daily updates, we share classroom experiences, learning activities, and your child's interests through photos, observations, learning stories, and program updates. We believe open communication builds a strong connection between home and program.
How do you help children settle in?
We plan a gradual, phased start rather than welcoming every child on the same day. This gives children, families, and educators time to build relationships, establish routines, and grow comfortable. Enrollment grows over several weeks, so each child gets the attention and support they need during this important transition.
About GMAB
Who runs GMAB?
GMAB is led by Jacqueline Barnett, a Registered Early Childhood Educator and a member of the College of Early Childhood Educators for over 15 years (registration #27009). Jacqueline has more than 35 years of experience supporting children and families across home child care, family support programs, kindergarten programs, and leadership roles in the early years sector.
We're happy to help.
If you don't see your question here, reach out and we'll get you an answer. Joining the waitlist is the best first step.
Join the waitlistOr call us at 437-448-GMAB